If you see a warning light on your keypad, an error may have occurred in the alarm system. This could be due to a problem with the battery or power supply, for example, or because of a problem with sensor monitoring, an error with the GSM / GPRS or interferences.

The user manual that came with your alarm system will provide a more detailed description of what may be necessary measures to rectify a fault. In cases where the instruction manual does not answer what you are wondering about, we ask you to contact our customer support chat .

If you are paying your invoices through direct debit and need to change account you can write to us on our live chat. Remember to have your new IBAN ready.

Remember you can have a minimum of 2 keyholders and a maximum of 4. To change your keyholders, you will be asked for your verification word. Please do not share your verification word until requested to do so. 

Please note, your keyholders should: 

• Be able to attend your premises within 30 minutes 
• Know your verification word 
• Have keys to gain access to your premises 
• Know how to operate your system and have the mastercode or a tag 

To make changes to your keyholders you can write to us on our live chat .

You can always add temporary keyholders if you are going on holiday. Depending of the version you have you may be able to update keyholders in the PhoneWatch app / My Pages. To make temporary changes you can write to us on our live chat.

If you already have a direct debit with us then payment will be taken upon your next direct debit date. We also accept card payments through a secure payment portal which is sent to you via SMS or email. Cheques are also accepted as payment for invoices. You can find full details of payment options under the ‘Payment Method’ section of your invoice.