A team of professionals who love to keep you safe

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Trustpilot

Putting our customers first, building trust

PhoneWatch has a team of over 250 people nationwide,  bringing peace of mind to more than 120,000 customers all over the Republic of Ireland. Every member of our team is committed to keeping our customers safe and fully trained to do their job. Our Alarm Response Centre responds in seconds in an emergency and we extend this level of service to everything we do. From the design team who build intuitive, customer focused products, through to our sales and security experts, professional installers or customer services team, who deliver 5-star customer services. Let us introduce you to our team of experts:

Trust our expert sales team to assess your security needs

Every home is different. Our expert sales team will start with a one-on-one consultation to customize a system for your unique needs. They look at your lifestyle, your family’s needs and assess your home to custom-build your Smart Alarm System. They’re experts in our technology and service. They’ll advise you on the benefits of each product, letting you decide if it’s right for you. 

Our team is the foundation of our company, which is why we train them for much more than just a job. From day one, our sales experts will be provided with a personalized Sales Training Onboarding.  We're proud that a high proportion of our leadership and specialist positions are filled through internal promotions. This is made possible by our comprehensive training program for new leaders. This program equips them with the necessary soft skills, IT knowledge, and expertise in areas like employment law, recruitment, and safety.  

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Our sales team assess your security needs
Professional, fully trained installers

Leave installation to our professional installers

Your Smart Alarm System will be installed by our own certified team of  professionals. They'll install your alarm components, run tests, and show you how to use your new system.  When our Security Advisors arrive in your home you can be assured they are fully trained in the installation and connection of every product. They have to complete 100 hours of training before they can install a system on their own.  

The team will show you how to use the Smart Alarm System and the PhoneWatch app. If you have any questions, they'll be happy to answer them.

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24/7 Monitoring with immediate response

There are two core elements to your security system - the technology in your home and the highly trained team who respond to your alarm. With PhoneWatch's Certified 24-hour Alarm Receiving Centre, we respond in a matter of seconds. The Alarm Receiving Centre is manned by highly trained and certified operators. Using modern technology, the alarm signal is sent to the operator who quickly sees the event on his screen.

Whether it's a burglary, fire, emergency or water leak alarm, with the help of images, the operator verifies the type of action to be taken. If we can confirm smoke, burglary or other suspicious situations on the images, the Alarm Receiving Centre turns the case into an emergency. The operator will liaise with the guards or the emergency services during the entire situation, saving valuable seconds. The operator(s) will continue to follow the incident all the way until it’s closed, and if needed they will stay on the line with you all the way.

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Immediate Response Team
5* rated Customer Service

We're here to help - 5* rated customer service

We know that the seamless security experience we install in your home isn’t just about the technology. Our highly trained agents are equipped with the right mindset – a genuine desire to help and solve any problem you might have. Whether you have a question about an invoice or need help with a simple task like changing batteries, we're here to listen and find the best solution possible. 

Our commitment to service starts with a thorough onboarding process. Through an extensive training program, our agents gain the knowledge and skills to tackle any customer inquiry. Our focus is on three key elements: availability, quick responses, and resolving issues on the first contact.  One of our greatest strengths at Customer Service is our collaborative spirit. Everyone, from agents to directors, works together as a team with a common goal: taking care of you, our valued customer.  Customers can reach us on the live chat, call us, or visit the Customer Service section on the website. We believe in service, that’s why our customers rate us 4.8/5 stars.

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Complete security powered by reliable technology

PhoneWatch's approach to technology is rooted in our commitment to ensuring you live worry-free. Our Tech Team focus on creating software that protects your privacy, is easy to use, and works reliably. We carefully select highly skilled engineers to conceptualise and craft cutting-edge products with great design. This meticulous selection ensures that innovation isn't just about technology, but also about human understanding and excellence.

PhoneWatch, as part of Sector Alarm, is delighted to have won the IF Design Award. This award recognises our Tech Team efforts to design products that not also offer the latest security technology, but are also easy-to-use system and look good in your home. 

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Technology

Customers reviews about the team

  • Sarah T.

    5.0

    The PhoneWatch team, led by Mark, was incredibly professional and efficient. Installation was seamless, and now I feel much safer in my home. Highly recommend!

  • John D.

    5.0

    Amazing customer service from PhoneWatch! Lisa quickly resolved my issue and was so friendly throughout the process. Excellent support team!

  • Emily R.

    5.0

    Great experience with PhoneWatch! Tom and his team were prompt, knowledgeable, and made the installation process a breeze. Very satisfied with their service!

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