PhoneWatch - #1 Utilities and Services Sector in annual CX Survey, 3rd Consecutive Year
Here at PhoneWatch, we're all about putting our customers first. We've always believed that providing top-notch service isn't just about ticking boxes; it's about building relationships and making a real difference in people's lives
We're thrilled to announce that our dedication to customer satisfaction has been recognised once again. PhoneWatch has placed top of the utilities and services sector at the CX Awards 2024, for the third year in a row! This is a huge honour for us and a testament to the hard work and commitment of our entire team.
PhoneWatch has ranked 11th overall this year out of 150 nationwide brands, across multiple industries.
What is involved in the survey?
- A random sample of our customers are questioned on the CX we deliver
- The customer must have had an interaction with us in the last 6 months
- Customers are questioned on our delivery against a CX framework (trust, how we fix things, managing customer expectations, how easy are we to do business with, empathy and treating customers as individuals)
- Customers are also questioned on value, affordability, impact of staff on our CX and if we are making improvements to meet the needs of our customers
We've always known that every customer interaction is an opportunity to make a positive impact. That's why we've focused on understanding our customers' needs and tailoring our services to meet them. We've always strived to make things as easy and hassle-free as possible.
And it's not just us saying it. Our customers have been kind enough to share their positive experiences with us. It's incredibly rewarding to hear how we've made a difference in their lives.
Winning the Best in CXi award is a fantastic achievement, but it's just the beginning. We'll continue to strive for excellence, always putting our customers at the heart of everything we do. Thank you to all our customers for your trust and support.
