PhoneWatch continues to excel in customer experience
At PhoneWatch we prioritize customer experience. We’re dedicated to providing our customers with the best customer support and experience every day. That’s why we monitor our customer satisfaction levels daily and 96% of our customers are extremely happy with us.We are delighted to be awarded the winner in our category again in this year's CXi Ireland Customer Experience Report. However, it's not about being top of the class, it's simply about ensuring that we are implementing the correct procedures for our wonderful customers all the time.This is the ninth year the Customer Experience (CX) survey has been conducted by the CX Company. A representative cross-section of Irish consumers were asked to give their feedback on their experiences with 150 brands across 11 different industry sectors. It provides great learnings for us on how we can continuously improve our customer experience and ensure we are delivering the best experience possible.We’ll continue to gather feedback and listen to our customers to improve our service and ensure best in class customer experience.To view the full 2023 CXi Ireland Customer Experience Report just go to the CX Company’s website.
