Invoice guide
On this page you will find everything you need for understanding your invoice. If there is something you do not find, you can check our FAQ by scrolling down or contact us via chat.
Your invoice explained
Find out more information on how to understand your invoice.
Payment FAQ
The due date on your invoice can be found at the top of your invoice, to the right of your address details.
A full breakdown of your invoice can be found on the back of the invoice under the ‘Invoice Breakdown’ section. If your invoice is for a recent installation or service appointment this will display any parts installed.
You can see any payments applied to the invoice under the 'Billing Summary' section of your invoice.
As part of your subscription you are covered for 24/7 monitoring on your home, 24/7 customer support, Lifetime Guarantee on your alarm system (*), Alarm maintenance via remote support or an on site visit, emergency break in repair cover. This can be found under the ‘Your Service’ of your invoice.
*Excludes Batteries
If you have a direct debit with us then payment will be taken on your next direct debit date. We also accept card payments through a secure payment portal which is sent to you via SMS or email. Cheques are also accepted as payment for outstanding invoices. You can find full payment details of payment options under the “Payment Method” section of your invoice.
Due to offering both monitoring and maintenance as part of our service different VAT rates apply. Monitoring service is charged at 23% VAT.
Maintenance service is charged at 13.5% VAT.
Your contract end date is displayed in the top right section of the invoice.
Click here to view the latest terms and conditions.
The account number the invoice relates to is located directly beneath your address.
A summary of the total amount due can be found under the ‘Billing Summary’ section of your invoice. This section will also highlight the VAT amount and any payment made towards the invoice already.
We have created an example of an invoice to explain some of the most common questions our customers ask us about their invoice and payment.