<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-N4DVPVJ" height="0" width="0" style="display:none;visibility:hidden">

Your Alarm Installation Timeline

We’re looking forward to protecting you and your loved ones 24/7. Please read the below helpful tips to prepare for your installation date. Don’t worry, it’s straightforward and we’ll be here to help every step of the way.

 

sales_table-min_11zon

Your helpful installation timeline

It's important that you're at home and available on the day of your install. As our Security Advisor (SA) will do a risk assessment of your home and discuss where to place each alarm component.
Ahead of your installation, we’ll contact you via email, SMS and over the phone to check in with you.
After you confirm you’d like to purchase an alarm
 

Confirmation email

We’ll send you a confirmation email with your alarm pricing details and helpful tips.

Confirmation email

Payment link

We’ll SMS you (or email if you’d prefer) with a secure payment link so that you can pay for your alarm installation fee ahead of your installation date.

Payment link
Confirmation email
Payment Link

Before your install

 

App Download

Download our PhoneWatch alarm app. On the day of your install, our Security Advisor will activate a link for you on your app to complete your verification words and fill in your keyholder's details. See 'On the day of installation' section for further details.

Android - Iphone

App Download

Installation Confirmation Call

5 days before your install you’ll receive a installation confirmation call from our booking team. Only if your installation is booked 5 working days or more after the date of your sales call.

cs-contact-call-3
App Download
Installation Confirmation Call
1 Day before your install
 

Confirmation Text

You’ll receive a confirmation text reminding you of your install the next day and that our security advisor will call you 60 minutes beforehand.

Confirmation Text

Welcome Email

You’ll receive a welcome email with our customer brochure to familiarise yourself with our products.

Welcome Email
Confirmation Text
Welcome Email
On the day of installation
Note, you'll  need to be at your home for the duration of the installation. 
 

1 Hour Notice

Our Security Advisor (SA) will call you 60 minutes prior to arriving at your home. If you aren’t home or if you haven't nominated a person to be home to approve everything for you (you can do this via My Pages), we won’t be able to install your alarm.

1 Hour Notice

Risk Assessment

The SA will do a risk assessment of your home and discuss all our alarm products and where to place them in your home.

Note if you’re eligible to have video products installed, they’ll be installed on a separate day. You’ll need to make a new SA booking, simply call us.

Keyholders

The SA will activate a link for you in your PhoneWatch alarm app for you to fill in your keyholders' details. Please have the contact details of your chosen keyholders ahead of the install day and let them know you're selecting them as your alarm keyholders.
When your alarm activates, we will contact you and if we can’t reach you, we contact your chosen keyholders. Keyholders are your neighbours, friends or family members.
Keyholders must:
  • Be able to attend your property within 30 minutes
  • Know how to operate the alarm system
  • Know your verification words and alarm
  • Have a correct set of keys

Verification Words

The SA will activate a link for you in your PhoneWatch alarm app for you to fill in your verification words. When your alarm activates, we use verification words to ensure we are speaking to the correct person.
There are two verification words and you select both:
(1) The PhoneWatch verification word is used to identify ourselves to you. (i.e., so that you know it’s us calling).
(2) Your verification word is used to identify yourself to us (i.e., so that we know it’s you we're calling).

Demonstration

The SA will show you how to arm and disarm your alarm using the keypad, keytags and app.
They’ll review your alarm installation assessment receipt and get you to sign and give you a copy, along with a welcome pack, which includes an alarm user manual, a handy quick arm card and refer a friend leaflet.

Digital Confirmation

You’ll receive an email with a digital confirmation of all the alarm components installed and the pricing.

Digital Confirmation

Invoice

You’ll receive an email with your invoice

Invoice

Review

You’ll receive an SMS to rate the service of your Security Advisor from 1 to 6 (1 is very poor and 6 is excellent).

Review
1 Hour Notice
Risk Assessment
Keyholders
Verification Words
Demonstration
Digital Confirmation
Invoice
Review
The day after your install
 

Trustpilot

You’ll receive an email to rate us on Trustpilot from 1 to 5, (1 is very poor and 5 is excellent).

Trustpilot
Support
 

Contact us

We’re always here to help, please don’t hesitate to contact us.

You can chat with our chatbot 24/7 at www.phonewatch.ie/customer-support/  or call our customer support team on 0818753753

Contact us