FAQS

When the alarm is activated, a siren sounds. Our Alarm Receiving Centre review and respond within15 seconds. They’ll contact you to check you’re ok. Our team can visually verify if there’s a threat via Camera Motion Detectors or Security Cameras and if needed, we’ll dispatch the relevant emergency services to ensure you and your loved ones are kept safe. 

Burglaries happen, day and night. A monitored home alarm system with immediate response saves you time and gives you that extra comfort. What if your alarm goes off and you are not at home? With a home alarm from PhoneWatch, you have free call-outs to help you when you are not around. In case of fire, seconds are vital. Early detection with immediate response saves lives.

If an alarm in your home is triggered, our Alarm Response Centre team respond immediately and take action. They will: 

• Contact you to make sure you and your family are safe 

• Contact the emergency services (if needed) providing the photo evidence they need to respond. 

When you’re choosing a security system, here are a few key features to look for: 

• An app that allows you to arm/disarm your alarm remotely, check your security cameras from anywhere in the world and manage your smart home appliances 

• Preventative measures such as monitoring deter burglars from breaking in. 

• Sensors that react to the smallest amount of smoke or water to alert you early and give you time to escape or react. 

• 24/7 monitoring with immediate response keeping you safe 24/7. 

• A tailored system that’s designed to address the weak points in your home to give you maximum security. 

• Free installation by professionals to ensure your system works seamlessly in your home. 

• Connection checks more than 1000 times a day to ensure that, in an emergency, your home is connected to your monitoring service.